Frequently Asked Questions - Answers to most commonly asked LeapFrog School questions. For in-depth answers to many more questions, please visit the Search Solutions page.
Customer Service
Technical Support
Professional Development
Educational Sales Specialists
| Customer Service FAQs |
| Q. |
What number do I call for customer service? |
| Contact our Customer Service team at (800) 883-7430. |
| Q. |
What are the hours of operation? |
| Customer Service hours of operation are from 8:00 a.m. to 6:00 p.m. CST. |
| Q. |
Where can I send questions or comments via email? |
| Our Customer Service email address is info@LeapFrogSchool.com. |
| Q. |
What is the warranty on hardware? |
| The LeapFrog School hardware warranty is one year from the date of purchase. |
| Q. |
How do I return a product? |
Any item purchased may be returned for a refund, credit to a purchase order, or credit to a customer account (contingent upon initial purchase payment terms). The return policy for merchandise is 30 days from the date of receipt.
To return merchandise:
- Call LeapFrog SchoolCustomer Service at (800) 883-7430 to discuss the nature of your return and to alert us of your intentions. Please call with initial purchase information, either your school’s purchase order number or the LeapFrog School sales order number from your invoice or packing list.
- All returned material must be marked with a Return Material Authorization (RMA) number prior to shipping back to LeapFrog School Returns Warehouse in order for the account to be credited. The return authorization process will begin upon your call to Customer Service. A customer service representative will contact you within five business days with the RMA number and the warehouse address. Both of these must be clearly marked on the shipping carton.
- Returned materials are shipped at the customer’s expense to the provided warehouse address.
- Credit is issued upon receipt of the product.
For nondefective exchanges, all of the above procedures apply. In most instances, credit will be issued for product cost only (excludes shipping and tax charges) to the customer account, and a new purchase order must be written and submitted for the desired material.
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| Q. |
How can I check the status of my order? |
| Contact our Customer Service Team at (800) 883-7430 or email Info@LeapFrogSchool.com. |
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| Technical Support FAQs |
| Q. |
What number do I call for technical support? |
| Contact our Technical Support team at (877) 958-5435. |
| Q. |
What are the hours of operation? |
| Technical Support hours of operation are from 8:00 a.m. to 6:00 p.m. CST. |
| Q. |
Does LeapFrog School offer on-site support and how can I request it? |
| We offer flexible options for on-site support. You can request information by calling us at (877) 958-5435 or emailing TechSupport@LeapFrogSchool.com. |
| Q. |
I am not able to reach a technical support agent; what else can I do? |
| Our service hours are from 8:00 a.m. to 6:00 p.m. CST, but you can email us anytime at TechSupport@LeapFrogSchool.com. |
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| Professional Development FAQs |
| Q. |
How can I reach a professional development representative? |
| Contact our Professional Development team at (888) 235-9047. |
| Q. |
Could I have an educational consultant visit my school or district? |
| LeapFrog School Coaching can help your school or district make the most of your investment in the LeapTrack® system. Our coaches will work one on one with your teachers, showing them how to effectively implement the program in their own classrooms. For more information on ordering or scheduling Professional Development services, please visit LeapFrogSchool.com or call (888) 235-9047 to speak with a Professional Development team member. |
| Q. |
What is on-site coaching and professional development? |
Our Professional Development team prepares administrators and teachers for seamless integration of LeapFrog School programs into the classroom.
We offer:
- Implementation planning
- Materials overview
- Program orientation—Learning the how
- Exploring methodology and pedagogy—Learning the why
- Integrating LeapFrog School programs with existing programs
- Coaching and mentoring for leadership
- Program review and self-assessment
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| Educational Sales Specialists FAQs |
| Q. |
How can I contact my local educational sales specialist? |
| You can contact an educational sales specialist at (800) 883-7430 from 6:00 a.m. to 4:00 p.m. PST. For new sales inquiries, our sales specialists will help you find a local representative in your area. |
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