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LeapTrack Error Message |
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| Symptom / Question |
I have an error that says "LeapTrack cannot connect to the database as specified by the DSN"
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| Solution |
Have your School or District Tech Coordinator or IT Professional test the settings on your computer's installed anti-virus or firewall software. The communication path that LeapTrack uses to connect to its database is likely being blocked by another software package on the computer.
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| Important Notes: |
- To ensure that LeapTrack can connect to its database, check that Communication Port 33306 is set to "open communication" in your anti-virus, personal firewall, or Windows® Firewall settings.
- As an alternative, double check that the "LeapTrack Server Service" is '"Running" in your Windows® Services Panel. This panel can be found by going to 'Start Menu' -> 'Run...', type "services.msc"
- As an alternative, double check that ODBC Settings in the Windows® Administrative Tools are correctly set. These are set automatically upon the installation of LeapTrack, and can vary based upon a Classroom or Client version of LeapTrack installation.
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| Don't see the answer you are looking for? Try our Solutions Database, or Request Technical Support for a return email or phone call. |
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